Privacy Policy

Privacy Policy

Last Updated: 7 September 2026

Srivaraha Traditions (“we”, “us”, “our”, or “Srivaraha Traditions”) respects your privacy and is committed to protecting the personal information you provide when you visit, browse, create an account, place an order, make a payment, contact us, or otherwise use our website and services.

This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit or use the Srivaraha Traditions website, place an order, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you. Shopify and certain third-party service providers may process information in accordance with their own privacy policies and applicable laws.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following types of personal information:

Contact and Customer Information

  • Full name

  • Billing address

  • Shipping/delivery address

  • Email address

  • Mobile/telephone number

  • Account information and customer preferences

Order and Transaction Information

  • Products purchased or added to your cart

  • Order history

  • Order number and transaction details

  • Returns, exchanges, cancellations, and refund information

  • Delivery and shipping information

  • Payment status and payment confirmation

Payment Information

Payments may be processed through Shopify Payments, payment gateways, banks, UPI providers, credit/debit card providers, wallets, or other third-party payment service providers available on our website.

We generally do not directly store complete credit card, debit card, UPI, banking, or other sensitive payment credentials on our own systems. Payment information may be collected and processed by the relevant payment service provider in accordance with its privacy and security policies.

Communications

When you contact us through email, phone, WhatsApp, contact forms, social media, or other communication channels, we may collect the information you provide, including your name, contact details, order information, and the contents of your communication.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Approximate location information

  • Referring website or source

  • Pages visited

  • Products viewed

  • Search activity

  • Cart activity

  • Date and time of website access

  • Other website interaction and usage information

This information may be collected through Shopify, cookies, pixels, analytics tools, advertising technologies, and similar technologies.

2. How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

When you:

  • Create an account

  • Place an order

  • Subscribe to our communications

  • Contact customer support

  • Submit an enquiry or form

  • Participate in promotions or offers

  • Leave a product review

  • Request a return, exchange, cancellation, or refund

Automatically Through Our Website

We may automatically collect information about your device and activity when you browse or use our website through cookies, pixels, tags, analytics tools, and similar technologies.

From Service Providers and Partners

We may receive information from payment providers, shipping and logistics partners, marketing platforms, analytics providers, fraud-prevention services, Shopify apps, and other service providers that support our business.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Processing and Fulfilling Orders

To:

  • Process and confirm your orders

  • Process payments

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Provide tracking information

  • Handle returns, exchanges, cancellations, and refunds

  • Provide customer support

Customer Account Management

To create, maintain, and manage your customer account and preferences.

Customer Service

To respond to your enquiries, complaints, requests, and other communications.

Website Operation and Improvement

To operate, maintain, analyze, personalize, and improve our website, products, services, and customer experience.

Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may use your contact information to send:

  • Promotional emails

  • Offers and discounts

  • New product announcements

  • Festival and seasonal offers

  • Marketing communications

  • Other information about Srivaraha Traditions

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential communications relating to your orders, account, payments, deliveries, returns, or other transactions.

Security and Fraud Prevention

We may process information to:

  • Detect and prevent fraudulent transactions

  • Protect our website and customers

  • Verify orders and transactions

  • Prevent unauthorized activity

  • Investigate suspicious or unlawful activity

Legal and Regulatory Compliance

We may use and retain personal information where necessary to comply with applicable laws, regulations, legal proceedings, government requests, tax requirements, accounting requirements, or other legitimate legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to provide essential website functionality and improve your shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart

  • Remember your preferences

  • Maintain your login/session

  • Understand how visitors use our website

  • Measure website performance

  • Improve our products and services

  • Provide relevant advertising and marketing

  • Analyze the effectiveness of marketing campaigns

Some cookies may be placed by Shopify or third-party service providers used by us.

You may be able to control or disable certain cookies through your browser settings or available cookie/privacy controls. However, disabling essential cookies may affect certain website functions.

5. Shopify and Third-Party Service Providers

Our store is hosted and powered by Shopify.

Shopify processes information relating to your use of our store in order to provide its e-commerce platform and related services. Shopify may also use service providers and subprocessors to provide hosting, security, analytics, payment-related services, fraud prevention, and other platform functionality.

You can review Shopify's current privacy information here:

Shopify Privacy Policy

In addition to Shopify, we may use third-party service providers such as:

  • Payment gateways and payment processors

  • Banks and financial institutions

  • Shipping and courier companies

  • Order fulfilment and logistics providers

  • Website analytics providers

  • Marketing and email service providers

  • Customer communication platforms

  • Shopify apps and integrations

  • Fraud detection and prevention services

  • Customer review and feedback services

  • IT, hosting, cloud storage, and technical service providers

These providers may process personal information only as necessary to provide their services to us, comply with legal obligations, or as otherwise permitted by applicable law.

6. Sharing of Personal Information

We do not sell your personal information as a business practice.

We may share relevant personal information with third parties when necessary to operate our business and provide our services, including:

Shopify

To operate our online store, process orders, maintain customer accounts, provide checkout functionality, and support other Shopify services.

Payment Service Providers

To securely process payments, refunds, and related transactions.

Shipping and Delivery Partners

To deliver your orders and provide shipment tracking and delivery services.

Marketing and Analytics Providers

Where applicable, we may share or allow access to relevant information with marketing, advertising, analytics, and communication providers to help us understand customer activity and communicate with customers.

Service Providers

With companies that provide technology, hosting, customer support, security, analytics, logistics, fulfilment, or other services on our behalf.

Legal and Regulatory Authorities

Where required by law, court order, government authority, legal process, or to protect our rights, customers, website, or business.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

7. Payment Security

Payments made through our website may be processed by secure third-party payment providers.

We do not ask customers to provide complete card details, passwords, PINs, OTPs, or banking credentials through email, WhatsApp, social media, or other unofficial communication channels.

Never share your OTP, card PIN, CVV, password, or banking credentials with anyone claiming to represent Srivaraha Traditions.

8. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should not share your password or account access information with others.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions and provide services

  • Maintain customer and order records

  • Provide customer support

  • Comply with tax, accounting, legal, and regulatory obligations

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements and policies

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally permitted

  • Request information about how your personal information is used

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Exercise other rights available under applicable data protection laws

Certain rights may be subject to legal limitations and verification requirements.

To exercise a privacy-related request, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests to protect your personal information.

11. Marketing Communications

You may receive promotional communications from Srivaraha Traditions if you have subscribed to our marketing communications, placed an order, or otherwise provided your contact details in circumstances where such communications are permitted by applicable law.

You may unsubscribe from promotional emails at any time by:

  • Clicking the unsubscribe link included in the email; or

  • Contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications such as order confirmations, payment notifications, shipping updates, delivery notifications, or information relating to returns and refunds.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.

If you access a third-party website or service, its own privacy policy and terms will apply.

Srivaraha Traditions is not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

13. Children's Privacy

Our website and services are intended for general consumers and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.

14. International Data Transfers

Because we use Shopify and certain third-party service providers, your personal information may be processed, stored, or transferred in countries outside India.

Such providers may process information in different jurisdictions as necessary to provide their services and as permitted by applicable law.

Shopify states that personal data may be transferred across countries, including to the United States and other jurisdictions, subject to applicable safeguards and its privacy framework.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices

  • Changes to our website or services

  • Changes to Shopify or third-party integrations

  • Changes in applicable laws or regulations

  • Changes in how we collect or use personal information

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

16. Complaints and Privacy Requests

If you have any questions, concerns, complaints, or requests regarding the handling of your personal information, please contact us.

We will review and respond to privacy-related requests within the time required under applicable law.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Srivaraha Traditions

Email: support@srivarahatraditions.com
WhatsApp: +91 90433 58801

For privacy requests, please include sufficient information for us to identify your account or transaction, where applicable.

Important Note

This Privacy Policy is intended to describe the current privacy practices of Srivaraha Traditions and its Shopify-powered online store. It should be reviewed and updated whenever you add or remove Shopify apps, payment gateways, advertising platforms, analytics tools, marketing services, or other third-party integrations.